HostNOC Support by The Numbers
AVERAGE LIVE CHAT
RESOLUTION AT FIRST
Multiple Help Channels
We know you're busy, so we provide you with a number of options to contact us.
Need immediate assistance but can't find answers to your questions on our community or by searching our Knowledge Base? Get instant help when you need it, be it at 2am or 2pm. From the beginner buying their first server, to the experienced professional, we speak to all levels of experience equally..
For troubleshooting of your most complex issues, you can submit a ticket by selecting the appropriate department, such as sales, billing, or orders. This way, we will be able to closely investigate your issue and provide an appropriate quality assistance within 5 minutes on average.
Extensive Knowledge Base
Rather DIY? Our stellar customer community team has authored thousands of how-to's, tips, tricks, troubleshooting instructions and tutorials. If you want to get your issue resolved without waiting, this is the way to go. whatever question you may have, odds are the answer is here.
Connect on Social Media
We're also on your favorite social media platforms. Give us a holler! Facebook: HostNOC Twitter: @HostNOC LinkedIn: HostNoc Dedicated Servers | VPS | Cloud Hosting
99.99% Uptime Guarantee
Reliability; the one thing that matters when it comes to hosting.
If your site is down, your visitors can’t purchase from you or look you up or read your new blog post. Every second of downtime means a lost opportunity. We understand.
Our 24/7/365 support staff with expert system admins keep your server running at its peak. We leverage industry best practices, the best data centers and ensure your server has the latest security patches to keep your website up and running even during maintenance and outages. We make a promise to you that forces within our control will not impede your uptime by more than .01% or we will repay you for your losses.
I am a return customer, and glad to be back. Although pricing at HostNoc is competitive, there was another provider with a much better deal for what I wanted. But based on my previous experience here, I chose to click that chat popup and start a dialog with sales to see what could be done. As always, person on the other end took time to understand what my requirements were and what the alternative pricing was. Then after a few minutes, gave me a quote that more or less matched the competition. There was no second thought - I signed up again instantly. Thank you Sam, appreciate your help and taking the time to win me back over.
They are helping me 24 hours fast answered to me, very helpful than other sites so I strongly recommend this site.
Much Migrations and transfers and holdups been happening in a short time with experiences of online servers and remarkable situations and issues prevailed for upstanding performances at impressive rate. even though I'm in development stages lately, many things have been gathered, and necessary material are being fulfilled for corrective and upmost performance from both sides. great responses and absolute satisfaction of recommended services.