Customer-Centric and
Human-Powered Support
Our support staff isn’t only thoroughly trained in the technical aspect, they know how to build relationships with
our customers, so that you know that we’re here for you whenever and however you need us.
Knowledgeable Experts
Forget scripted replies or chatbots. All our very REAL support staff receive intense training before they can provide expert answers and conduct server error investigation, deeper application troubleshooting, performance optimization, customization support, and proactive monitoring.
Friendly and Attentive Agents
We aim to foster an environment of enthusiasm and friendliness within our team, so that whenever you speak to them, you’re greeted with patience, respect, and an eagerness to assist. We never let a customer feel unheard!
Lightning-Fast Response
With HostNOC, support is just a click away! Our engineers provide immediate help, working with you to diagnose issues and provide specific recommendations. Even if you are new to hosting, our new account specialists are here to point you in the right direction.
HostNOC Support by The Numbers
1 Minute
AVERAGE LIVE CHAT
RESPONSE TIME.
5 Minute
AVERAGE TICKET
RESPONSE TIME
95%
RESOLUTION AT FIRST
CONTACT.
Multiple Help Channels
We know you're busy, so we provide you with a number of options to contact us.
LIVE CHAT
Need immediate assistance but can't find answers to your questions on our community or by searching our Knowledge Base? Get instant help when you need it, be it at 2am or 2pm. From the beginner buying their first server, to the experienced professional, we speak to all levels of experience equally..
Helpdesk Ticket
For troubleshooting of your most complex issues, you can submit a ticket by selecting the appropriate department, such as sales, billing, or orders. This way, we will be able to closely investigate your issue and provide an appropriate quality assistance within 5 minutes on average.
Prefer to write it out instead? Shoot us an email and we'll get back to you soon. Reach out to us at [email protected]
Extensive Knowledge Base
Rather DIY? Our stellar customer community team has authored thousands of how-to's, tips, tricks, troubleshooting instructions and tutorials. If you want to get your issue resolved without waiting, this is the way to go. whatever question you may have, odds are the answer is here.
Connect on Social Media
We're also on your favorite social media platforms. Give us a holler! Facebook: HostNOC Twitter: @HostNOC LinkedIn: HostNoc Dedicated Servers | VPS | Cloud Hosting
99.99% Uptime Guarantee
Reliability; the one thing that matters when it comes to hosting.
If your site is down, your visitors can’t purchase from you or look you up or read your new blog post. Every second of downtime means a lost opportunity. We understand.
Our 24/7/365 support staff with expert system admins keep your server running at its peak. We leverage industry best practices, the best data centers and ensure your server has the latest security patches to keep your website up and running even during maintenance and outages. We make a promise to you that forces within our control will not impede your uptime by more than .01% or we will repay you for your losses.
The HOSTOC's affiliate program offer great commission rates, but their customer support team is also always available to assists me and my referrals with any issues I may have."
I have been promoting HOSTNOC's services for several month now, and I have been very impressed with their affiliate program. The marketing kit they provided ade it super easy to promote their services"
HOSTNOC's affiliate program has been a great way for me to earn extra income. Their reliable and secure hosting solutions are in high demand, and their commission rates are very competitive.”
I am a return customer, and glad to be back. Although pricing at HostNoc is competitive, there was another provider with a much better deal for what I wanted. But based on my previous experience here, I chose to click that chat popup and start a dialog with sales to see what could be done. As always, person on the other end took time to understand what my requirements were and what the alternative pricing was. Then after a few minutes, gave me a quote that more or less matched the competition. There was no second thought - I signed up again instantly. Thank you Sam, appreciate your help and taking the time to win me back over.
They are helping me 24 hours fast answered to me, very helpful than other sites so I strongly recommend this site.
Much Migrations and transfers and holdups been happening in a short time with experiences of online servers and remarkable situations and issues prevailed for upstanding performances at impressive rate. even though I'm in development stages lately, many things have been gathered, and necessary material are being fulfilled for corrective and upmost performance from both sides. great responses and absolute satisfaction of recommended services.
We are here to help !
If you have a question you cannot answer, an issue that needs to be solved,
or if you just need solid hosting advice, give us a holler!